"We have our own in-house response team but needed a more reliable way for our employees to alert us in an emergency."
Housing Association Aspire Housing launched StaySafe to oversee the safety of their lone workers when visiting potentially dangerous neighbourhoods and properties.
Aspire Housing is made up of three strands; Aspire Housing, PM Training and Realise Charity. Lone working is common practice in both the Housing and Charity strands, where employees regularly visit homes and properties alone.
Housing employees visit homes to support clients as well as carrying out repairs and maintenance operations, while lone workers operating in the charity strand meet with and support young people.
Working across a range of environments and often behind closed doors, Aspire recognised that their employees could be exposed to a number of risks on a daily basis. While safety has always been a priority, Aspire identified that the dedicated device they had in place had become outdated and was no longer fit for purpose. As a result, Aspire undertook a review of the other solutions available and decided to trial StaySafe. Trial users responded positively to the new software and Aspire felt that StaySafe provided the most cost-effective and user-friendly solution for their staff.
How StaySafe helped:
• An easy to use, time efficient alternative to an outdated system
• Visibility of staff location on a real-time GPS map
• Accurate and concise reporting to support Health and Safety policy
• No extra equipment needed – staff already carry smartphones daily
• Mandatory check-ins prompt users to check-in every 2 hours, letting Aspire know staff are safe throughout the day
Why did Aspire launch StaySafe?
Housing employees have been found to be particularly at risk of violence and aggression due to working with a diverse cross-section of the public and often behind closed doors. Shockingly, according to Inside Housing Magazine, in the UK an assault occurs every 35 working minutes. Out of 346 workers surveyed in 2015 as part of Freedom of Information requests made to every local authority in the UK, 69% reported they had been verbally assaulted within the last 12 months whilst carrying out their duties, with nine taken hostage and 27 attacked through being kicked, pushed or punched.
Aspire’s housing and charity sector lone workers are at risk when visiting members of the public, particularly vulnerable individuals who may be hostile or abusive. To mitigate these risks, Aspire use StaySafe for added reassurance that their workers are monitored and can easily signal for help when operating alone in properties and travelling between appointments.
HR Business Partner at Aspire, Clare Godbold comments: “Our Lone Workers have a positive feel for the app and find it easy to use and navigate. It is really useful that the app has a range of features and offers all the functionality we need in one place, without assistance from another device. As we have multiple workers visiting many properties and client’s homes, it is important we can keep on top of their safety between appointments through mandatory check-ins. Overall, the app adds reassurance for us and our employees and we are confident that this system offers better value for money than our previous system, which was regularly left forgotten or uncharged by our lone workers.”
Aspire were also impressed by the range of additional features the StaySafe lone worker safety app provides. For example, Discreet Panic provides a way to signal for help out of view – from a pocket or handbag. In addition, if a member of staff is confronted by an attacker and are forced to switch off the app, entering a duress PIN conceals that the worker is signalling for help and cleverly behaves as if the app has been switched off and any alerts cancelled.